Senior IT Technical Support Technician

3 weeks ago


Annapolis, Maryland, United States KIMFIXMARYLAND LLC Full time
Job Overview

We're seeking a highly skilled Senior IT Repair Technician to join our team at KIMFIXMARYLAND LLC.

As a key member of our team, you'll be responsible for providing top-notch technical support to our customers, diagnosing and repairing electronic devices, and exceeding customer expectations.

Responsibilities:

  1. Diagnose and troubleshoot electronic devices using advanced diagnostic tools and techniques.
  2. Repair and replace faulty components, ensuring that all work meets our high-quality standards.
  3. Communicate effectively with customers, explaining complex technical issues in a clear, concise manner.
  4. Maintain accurate records of customer information and repair status, utilizing our point-of-sale system.

Requirements:

  • High school diploma or equivalent required; relevant technical certifications preferred.
  • Excellent technical, problem-solving, and analytical skills.
  • Strong written and oral communication skills, with the ability to communicate complex ideas simply.
  • Proficient in Microsoft Office and other relevant software tools.

What We Offer:

  • A competitive salary of $52,000 - $62,000 per year, depending on experience.
  • Ongoing training and professional development opportunities to stay up-to-date with the latest technologies.
  • A dynamic, fast-paced work environment with opportunities for growth and advancement.

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