Technical Network Solutions Expert

3 days ago


Annapolis, Maryland, United States RedZone Technologies Full time
Job Overview

We are seeking an experienced Technical Network Solutions Expert to join our team at RedZone Technologies. This is a challenging role that requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality solutions.

About the Role:

This position involves providing advanced technical support, implementing scalable IT systems, and ensuring seamless network operations for our clients. You will work closely with internal teams, vendors, and clients to develop and implement IT solutions, share technical knowledge, and mentor junior team members.

Main Responsibilities:

  • Perform advanced troubleshooting, installation, configuration, and maintenance of network hardware and software.
  • Resolve complex network issues onsite and remotely for clients across Maryland, DC, and Virginia.
  • Serve as the primary technical advisor to clients, offering tailored solutions to optimize network performance and security.
  • Deliver exceptional customer service through clear communication and responsive support.
  • Partner with internal teams, vendors, and clients to develop and implement IT solutions.
  • Share technical knowledge and mentor junior team members to strengthen the team's expertise.
  • Maintain detailed documentation of client environments, network configurations, and system changes.
  • Ensure systems and networks are properly monitored and tracked for continuous improvement.
  • Conduct regular system audits, performance checks, and compliance reporting.
  • Evaluate and recommend new technologies to improve network efficiency and security.

Requirements:

  • College diploma or university degree in a related field and 2+ years equivalent work experience OR 3+ years of hands-on network engineering experience.
  • Relevant certifications (Cisco, Microsoft, VMware, etc.) are highly desirable.
  • Experience in Managed Service Provider (MSP) or consulting environments preferred.
  • Proficiency in Microsoft networking (Active Directory, Group Policy, Exchange/Exchange Online, Windows Server OS).
  • Strong knowledge of networking protocols, routers, switches, firewalls, and servers.
  • Familiarity with network equipment from vendors such as HPE, Dell, Lenovo.
  • Experience with Microsoft 365/Azure, VMware, and remote monitoring tools (e.g., Kaseya).
  • Excellent problem-solving and analytical skills.
  • Strong communication and customer service skills.
  • Ability to work independently and collaboratively as part of a team.

Compensation and Benefits:

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.

About RedZone Technologies:

Founded in 2001, RedZone provides comprehensive Risk Assessments, Security Solutions, Integration, Professional Services, Managed Services, and more. We are committed to delivering high-quality solutions that meet the evolving needs of our clients. If you are passionate about technology and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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