Technical Solutions Expert

2 days ago


Annapolis, Maryland, United States FLASH Technology Group Full time
Technical Solutions Expert Job Overview

The FLASH Technology Group is seeking a highly skilled Technical Solutions Expert to join our Remote Operations, Tier II Team. In this role, you will be responsible for providing technical support and troubleshooting to network, desktop, and/or systems hardware and software. You will work closely with other team members to ensure seamless operation of our systems and provide exceptional customer service to our clients.

Key Responsibilities:

- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Provide guidance to less-experienced professionals
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:

- High school diploma or equivalent (GED) and 15 years of experience, or a bachelor's degree and 10 years of experience
- IAT Level I Certification
- US Citizenship

Salary Information:

The estimated salary range for this position is $80,400-$91,300.

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