Technical Support Solutions Engineer

22 hours ago


Annapolis, Maryland, United States Oracle Full time
Job Summary

Oracle is seeking a skilled Principal Technical Support Engineer to deliver high-quality post-sales support and solutions to our customer base.

About the Role

This position involves resolving non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for Electronic Support Services. As a key point of contact for customers, you will facilitate relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and raised issues.

Key Responsibilities
  • Offer strategic technical support to ensure the highest level of customer satisfaction
  • Create and use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
  • Expertly address complex, critical customer issues, often requiring on-site customer visits
Requirements

To be successful in this role, you should have:

  • 7 years of experience with Core products or 8 years of experience with Applications products
  • A BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry with a 3.0 GPA or equivalent professional/technical experience
  • In-depth knowledge of ASM architecture, RAC architecture, clustering technologies, and Oracle database features
  • Extensive hands-on interaction with large Database management systems
Compensation

The estimated salary for this position is between $66,200 and $141,300 per annum, based on location. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, short-term disability, and long-term disability.



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