Accounts Receivable Specialist
3 weeks ago
Industry: Physician Billing
Location: In Office
Required minimum years of experience: 2 - 4
Pay: Hourly $22.77
Competitive Benefits: Medical, Dental, Vision, STD, LTD, HSA (as applicable with Employer contribution), 401k Plan with employer match.
Description
Pinnacle Healthcare Consulting is a full Revenue Cycle Management (RCM) company focused on professional billing for independent physician practices. Our team is comprised of specialists in the areas of coding and charge entry, cash posting, and accounts receivable management for various medical subspecialties utilizing a variety of electronic health record and practice management software platforms to support our clients.
Role
As a key member of our team, you will continuously interact with physicians, patients, and insurance vendors to investigate outstanding claims and incomplete payments. You will also be responsible for providing first-level customer support for billing services, including answering phones and researching patient account issues. Your ideal candidate will be able to maintain proficiency and an appropriate level of knowledge with all systems required for task completion.
Responsibilities
- Accountable for outstanding customer service to all external and internal customers
- Develops and maintains effective relationships through effective and timely communication
- Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
Requirements
- High School diploma or equivalent is required
- Associates Degree or higher in Medical Billing and Coding or a related field is preferred
- Minimum 2 years of experience in medical billing or has graduated from an accredited medical college
- Candidate must understand government and managed care payment methodologies and demonstrate knowledge of terms such as contractual adjustment, allowed amount, coinsurance, denial, and denial processes
- Experience in billing or health insurance claim processing preferred
- CPT, ICD-9, and HCPCS coding knowledge preferred
- Required to stay until 6:00 PM EST approximately one time every six weeks, in rotation, with other AR Specialists in order to cover customer service lines
- Knowledge of business office procedures
- Ability to establish and maintain an effective working relationships with patients, physicians, client practice staff, and co-workers
- Ability to operate a computer, copier, or fax machine
- Ability to sort and file materials correctly by alphabetic or numeric systems
- Verbal and written communication skills
- Knowledge of Microsoft Office Products
- Experience in one or more of the following billing software platforms is preferred - EPIC; Ideal; Allscripts; Centricity; Acumen-Epic; iSalus; Athena
- Experience in one or more of the following specialties is preferred - Nephrology; OB/GYN; Gastroenterology; Internal Medicine; Long Term Care
Work Environment/Other Information
- In office position, with flexibility as to arrival/departure times
- Remote work option available
- Proficiency in communication using Teams, Zoom, or Webex
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