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General Manager

2 months ago


Lockport, New York, United States SJB Management Inc Full time
About the Role

We are seeking a highly skilled and experienced Executive Hotel Manager to lead our team at SJB Management Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Leadership and Team Management: Lead by example, inspiring and motivating your team to deliver outstanding results. Foster a positive and inclusive work environment that encourages collaboration and open communication.
  • Revenue Growth and Management: Develop and implement strategies to increase revenue, optimize room rates, and manage expenses effectively. Analyze financial data to identify areas for improvement and make informed decisions.
  • Guest Experience and Satisfaction: Ensure that every guest has an exceptional stay, from check-in to check-out. Respond promptly to guest feedback and concerns, and take proactive measures to prevent issues.
  • Hotel Maintenance and Operations: Oversee the maintenance and upkeep of the hotel, including preventative care, repairs, and renovations. Ensure that all facilities and equipment are in good working order.
  • Marketing and Sales: Work closely with our sales team to develop and implement marketing strategies that drive bookings and revenue. Attend industry events and conferences to stay up-to-date on the latest trends and best practices.
  • Community Engagement and Partnerships: Build strong relationships with local businesses, tourism boards, and community organizations to promote the hotel and drive business growth.
Requirements
  • Education and Experience: High school diploma or equivalent required. 2-5 years of hotel experience preferred.
  • Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
  • Computer Skills: General computer knowledge including but not limited to Adobe, Excel, Word, Internet Explorer, and Microsoft Outlook.
  • Physical Demands: Regularly talk or hear and frequently stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell.
What We Offer
  • Competitive Salary: Salary range between $60K-$90K based on experience and other criteria.
  • Comprehensive Health Insurance: We've got you covered with medical, dental, and vision options.
  • Employee Assistance Program (EAP): Confidential referral services when you need support.
  • PTO that Starts from Day One: No need to wait a whole year to take a well-deserved break.
  • Six Paid Holidays: Because relaxation is essential.
  • Paid Mileage for Business Travel: We'll cover the road for you.
  • Industry Conferences & Events: Attend the Marriott GM Conference, OHLA events, and other local happenings.
  • Hotel Discounts: Enjoy perks at Marriott hotels and other partner brands.
  • Recognition & Rewards: Including bonuses, performance awards, and even nominations for industry accolades.