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Cemetery Service Representative
2 months ago
Our associates play a vital role in honoring lives and supporting families during their time of need.
Key Responsibilities
- Client Engagement: Provide compassionate service to families by assisting with immediate cemetery arrangements and offering pre-need planning options.
- Lead Generation: Actively prospect for new clients by dedicating time each day to outreach and networking within the community.
- Relationship Building: Foster trust-based connections with families through attentive listening and effective communication, ensuring their unique needs are understood and met.
- Team Collaboration: Work closely with funeral directors and cemetery staff to deliver seamless service and support throughout the entire process.
- Follow-Up: Maintain ongoing communication with families to ensure satisfaction and address any concerns they may have.
Qualifications
- High school diploma or equivalent; additional education or experience in customer service or sales preferred.
- Valid driver's license with a clean driving record.
- Ability to obtain necessary licenses as required by state regulations.
- Strong interpersonal skills with a focus on empathy and respect for clients.
- Proficient in computer usage and familiar with relevant software.
Work Environment
Flexible hours may be required, including evenings and weekends. This role involves driving and interacting with families in a sensitive and professional manner. We value the dedication of our associates and strive to create a supportive workplace culture.
