Guest Services Representative

13 hours ago


Fairview Heights, Illinois, United States Highgate Hotels Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Highgate Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage the Front Desk console, handling check-ins, check-outs, and room assignments efficiently and accurately.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date on hotel services, facilities, and promotions to provide guests with relevant information.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Perform administrative tasks, such as data entry and report preparation.
Requirements:
  • High School diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Highgate Hotels is a premier real estate investment and hospitality management company, recognized for its innovative approach to the industry. We are committed to providing exceptional service to our guests and creating a positive work environment for our team members.



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