Guest Services Representative

4 weeks ago


Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time

Job Summary

The Guest Services Agent is a key member of our team at Hampton Inn Fairview Heights, providing exceptional service to our guests and ensuring a seamless stay experience.

Responsibilities

  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date on hotel services, facilities, and promotions to effectively communicate with guests.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Perform administrative tasks, such as data entry and report preparation.
  • Maintain a clean and organized work area, adhering to hotel standards.

Requirements

  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

What We Offer

As a Guest Services Agent at Hampton Inn Fairview Heights, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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