Technology Support Specialist

1 month ago

Lacey, Washington, United States North Thurston Public Schools Full time
Job Title: Technology Support Specialist

North Thurston Public Schools is seeking a highly skilled Technology Support Specialist to join our team. As a key member of our Technology Support Services department, you will be responsible for providing top-notch technical support to our staff and students.

Job Summary:

The Technology Support Specialist will be responsible for providing configuration, installation, and maintenance services for PC, mobile, Audio/Visual hardware, and peripheral equipment. You will also be responsible for providing configuration, installation, maintenance, and administration of District Standard hardware and software, including Microsoft Windows, ChromeOS, iOS, and other curriculum-based software.

Key Responsibilities:
  1. Provide configuration, installation, and maintenance services for PC, mobile, Audio/Visual hardware, and peripheral equipment.
  2. Provide configuration, installation, maintenance, and administration of District Standard hardware and software.
  3. Perform inventory support, including unboxing, tagging, and updating asset information in the inventory and/or work order systems.
  4. Configure and maintain local user profiles and software settings.
  5. Set up networked devices for staff and students, configure software applications, and provide initial training for end-users.
  6. Utilize diagnostic tools to identify device configuration and connectivity problems.
  7. Document issues and tasks through a work order system.
  8. Write specifications and develop administrative reports as requested.
  9. Perform product research and determine integration strategies as requested.
  10. Provide system overview and assistance for hardware or software changes to end-users.
  11. Attend workshops and training classes, read publications and periodicals, participate in Special Interest Groups, and any other means to stay current on hardware, software, and other information systems in use at NTPS.
  12. Support the Mission, Goals, and Vision of North Thurston Public Schools and Technology Support Services.
  13. Required to follow Board policies and stay abreast of updates and changes.
  14. Performs other tasks and assumes other responsibilities as assigned.
Requirements:
  1. Successful experience in working with culturally diverse families and communities or have otherwise demonstrated a commitment to strengthening engagement of a diverse community and skill in communicating with a diverse population.
  2. High School Diploma or equivalent and A+ Certification or equivalent desired. Must meet minimum qualifications as per collective bargaining agreement.
  3. Two (2) years of substantive and progressively responsible experience in providing hardware and software support. Excess experience may be substituted for the certification requirement.
  4. Analytical and research ability to successfully troubleshoot failures in computer and peripheral hardware and/or software.
  5. Able to follow written and verbal direction and take the initiative when necessary. Ability to effectively communicate on technology issues with a high level of effectiveness in terms of customer comprehension and response; including the ability to work and communicate with customers who may have a high level of frustration.
  6. Able to organize work and set priorities for accomplishing work in a timely and effective manner.
  7. Able to work collaboratively and effectively with other staff, employees, and supervisors.
Desired Qualifications:
  1. Strong working knowledge of networking/server equipment configuration and maintenance.
  2. Working knowledge of Microsoft Active Directory, group policies, network topology, and how it interacts with enterprise environment.
  3. Experience installing and maintaining Windows, ChromeOS, iOS, and Audio/Visual hardware and software.
  4. Working knowledge of life cycle/endpoint management software for enterprise.
  5. Experience working in an education environment.
  6. Second language skills.
Physical and Environmental Requirements:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, move about, hear, and speak. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits:

Employees who are anticipated to work 630 hours during the school year are eligible for medical, dental, vision, long-term disability, and basic life insurance benefits. North Thurston Public Schools benefits are administered by the Washington State Healthcare Authority under the School Employees Benefits Board (SEBB). Click on the link for information on available benefit options.

Eligible employees are required to be a member of the Washington State Department of Retirement Systems Plan. For eligibility information, check on the link to the Department of Retirement Systems' web site. Employees also have the ability to participate in tax-deferred 403(b) and 457 Deferred Compensation Plans (DCP). These are supplemental retirement savings programs that allow you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Click on the link for information on 457 plan (DCP) with the Department of Retirement Systems. To enroll in an eligible 403(b) plan, employees must consult with their own financial planner that is an approved vendor.

This is a union position. North Thurston School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator and Title IX Officer: , ; Section 504 Coordinator at , Address for both: 305 College St. NE. Lacey, WA

IMPORTANT INFORMATION: Effective June 11, 1992, pursuant to Public Law 92544 all new employees must complete a satisfactory fingerprint and sexual misconduct background check. All employment is considered temporary until receipt of satisfactory check. Proof that the fingerprinting process has begun must be supplied to Human Resources prior to the first day of employment.

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