Sales Support Representative
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at the Dresden, TN facility. As a key member of our sales support team, you will play a vital role in providing exceptional customer service and ensuring seamless interactions between homeowners, retailers, and Champion Homes.
The ideal candidate will possess excellent communication skills, a calm and patient demeanor, and a strong attention to detail. Previous customer service experience is preferred but not required.
This is a full-time position offering a competitive salary of approximately $40,000 - $60,000 per year, depending on experience.
Responsibilities:
- Foster a positive image for Champion Homes with retailers and homebuyers.
- Respond promptly to incoming phone calls and email inquiries in a courteous and accurate manner.
- Collaborate with homeowners, retailers, and Champion Homes to resolve warranty issues.
- Prepare accurate service orders and parts orders for contractors and technicians to complete warranty work.
- Take ownership of individual duties assigned by supervisors and work independently with minimal supervision.
- Manage multiple tasks efficiently.
- Exhibit a strong work ethic.
- Utilize proprietary software to manage warranty work.
- Assist in maintaining a database of homeowners and open work orders.
What We Offer:
- A competitive salary of approximately $40,000 - $60,000 per year, depending on experience.
- Wellness programs.
- Medical, vision, and dental plans.
- Vacation and sick time.
- Paid holidays.
- A 401-K plan.
- Ongoing training and development opportunities.
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