Customer Service Representative

2 months ago


Mansfield, United States NextGen Supply Group Full time
Job Title: Customer Service Representative

Reports To Job Title: Customer Service Manager

Work Location: NextGen - Mansfield, MA

Business Units/Regions Responsible for: NextGen

Approximate # of Direct Reports: 0

% of Travel Required: 0

FLSA Status: Nonexempt

Position Overview

The Customer Service Representative will interact with customers and sales representatives via telephone, email, or in person to provide support and information on products or services.

Responsibilities Include:
  • Collects and enters orders for new or additional products or services into an ERP system (Network experience a plus)..
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools (i.e. Outlook email, product sourcing, ERP systems)
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers and possible up sale
  • Able to perform in a fast-paced environment
  • Performs other related duties as assigned
The ideal candidate will have:
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • High school diploma or equivalent.
  • Minimum of 2 years' customer service experience within an office setting, preferably supporting outside sales.


  • Mansfield, United States Response Inc. Full time

    The consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering...


  • Mansfield, United States 84 Lumber Full time

    Customer Service Strong Communication Skills Detail Oriented Sourcing Material Accounts Receivable Qualifications Interface with customers, providing updates on delivery and schedules Facilitate the resolution of problems and issues between customers Customer Service Representative, Customer Service, Representative, Retail


  • Mansfield, Texas, United States Which Wich Superior Sandwiches Full time

    Job Title: Customer Service RepresentativeLocation: 2041 N. Hwy. 287 Bldg. A Ste. 103About Us: At Which Wich Superior Sandwiches, we're passionate about serving our guests with the best quality sandwiches and exceptional customer service.Job Description: As a Customer Service Representative at Which Wich, you'll be responsible for taking guest orders,...


  • Mansfield, United States Grassroots Talent Solutions Full time

    About the job Customer Service Representative Job Title: Customer Service RepresentativeLocation: Mansfield, OHJob Description: Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If you value...


  • Mansfield, Texas, United States The Joint Chiropractic Full time

    Job Description:At The Joint Chiropractic, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our patients, responding to their inquiries, and resolving any issues they may have.We offer a competitive salary of $15 per hour, plus bonus...


  • Mansfield, Ohio, United States Sutton Bank Full time

    Job Title: Customer Service RepresentativeEstimated Salary: $40,000 - $60,000 per year.About the JobSutton Bank is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer service, processing transactions, and maintaining the...


  • Mansfield, United States 84 Lumber Full time

    84 Lumber - JobID: 16199 [Customer Service Representative] As a Customer Service Rep at 84 Lumber, you'll: Be responsible for all administrative and customer service related duties within a region; Be responsible for office organization, invoicing, sales support, product deliver and general customer service; Reconcile POs, monitor quote schedule, and perform...


  • Mansfield, United States Mouser Electronics Full time

    Successful completion of CSA and CSR Training is key - Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to o Customer Service Representative, Customer Service, Representative, Microsoft, Manufacturing, Retail


  • Mansfield, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    About the RoleWe are seeking a motivated and customer-centric Customer Service Representative to join our front-end services team at Wal-Mart Stores, Inc. in MANSFIELD, PA. As a Cashier & Front End Services specialist, you will be responsible for delivering an outstanding shopping experience for our customers, while also contributing to the success of our...


  • Mansfield, Ohio, United States Burlington Full time

    We are seeking a Customer Service Representative - Cashier to join our team at Burlington Stores, Inc. This role is perfect for individuals who enjoy interacting with customers and providing exceptional service in a fast-paced retail environment.About the JobAs a Customer Service Representative - Cashier, you will be responsible for delivering excellent...


  • Mansfield, Ohio, United States Dayton Freight Full time

    Overview:We are seeking a skilled Customer Service Representative to join our team at Dayton Freight. This is a Part-Time position, working Monday - Friday, 6 PM - 9 PM. As a valued member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:You will assist our Service Center Manager and...


  • Mansfield, Texas, United States Which Wich Superior Sandwiches Full time

    Are you passionate about delivering exceptional customer experiences? As a Customer Service Representative at Which Wich Superior Sandwiches, you will play a vital role in ensuring that every guest leaves satisfied. Your key responsibilities will include:Taking guest orders with precision and accuracyRecommending our signature sandwiches and other menu items...


  • Mansfield, Massachusetts, United States Knitwell Group Full time

    About the RoleIn this exciting role as a Customer Service Representative, you will be responsible for delivering exceptional client experiences by building strong relationships, providing personalized product information, and maintaining a clean and safe store environment. Key Responsibilities:Client Service: Embody our company values and set an example...


  • Mansfield, Ohio, United States U-Haul Full time

    Customer Service Representative OverviewWe are seeking a skilled Customer Service Representative to join our team at U-Haul. This role involves providing exceptional customer service, inspecting and maintaining equipment, and assisting customers with their needs.


  • Mansfield, Massachusetts, United States Famous Footwear Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for building relationships and driving sales?We're looking for a Sales and Customer Service Representative to join our team at Famous Footwear. In this role, you'll be responsible for creating a welcoming environment for customers and building rapport to understand...


  • Mansfield, Texas, United States Nicole Simmons - State Farm Agent Full time

    About the RoleThis is an exciting opportunity to join Nicole Simmons - State Farm Agent as an Insurance Account Representative. As a key member of our team, you will be responsible for providing outstanding customer service and promoting our insurance products and services.You will work closely with our clients to understand their needs and provide tailored...


  • Mansfield Center, Connecticut, United States Cumberland Farms Full time

    **Join Our Customer-Facing Team**Cumberland Farms is hiring a motivated Customer Service Representative to join our retail team. As a key point of contact for our customers, you will be responsible for providing excellent service and ensuring that every customer leaves our store feeling satisfied.About the Role:**Provide exceptional customer service by being...


  • Mansfield, Texas, United States Planet Fitness Full time

    About the JobWe are seeking a skilled Customer Service Representative Associate to join our team at Planet Fitness. As a key member of our operations staff, you will be responsible for ensuring that our members have an exceptional experience at our club. This includes providing top-notch customer service, maintaining a clean and welcoming environment, and...


  • Mansfield, United States Summit Companies Full time

    Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!The purpose of the...


  • Mansfield, United States Summit Companies Full time

    Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!The purpose of the...