Customer Service Representative

2 weeks ago


Mankato, Minnesota, United States The Mayo Clinic Full time
Job Summary

We are seeking a skilled Switchboard Operator to join our team at The Mayo Clinic. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to patients and visitors.

Key Responsibilities
  • Greets and welcomes patients and visitors in a courteous and professional manner.
  • Provides accurate and timely information to patients and visitors regarding hospital policies, procedures, and services.
  • Directs patients and visitors to the appropriate department or location within the hospital.
  • Responds to emergency situations and takes appropriate action as needed.
  • Maintains confidentiality and handles sensitive information with discretion.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hospital systems.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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