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Medical Customer Service Representative

2 months ago

Mankato, Minnesota, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a critical role in ensuring the safety and satisfaction of our donors.

Key Responsibilities:

  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones, greet and engage with donors, while ensuring the safety of donors and team members
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Work a variety of shifts, including evenings, weekends, and holidays

What We Offer:

At BioLife Plasma Services, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Medical Customer Service Representative, you will have the opportunity to work with a talented team, develop new skills, and make a meaningful contribution to the lives of our donors.

Requirements:

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful

Benefits:

We offer a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.

EEO Statement:

BioLife Plasma Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment that fosters growth and development.