Customer Service Representative

1 month ago


Park Ridge, Illinois, United States Sterling Engineering Inc. Full time
Job Title: Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at Sterling Engineering Inc.

Job Summary:

The Customer Service Specialist will be responsible for providing exceptional customer service to domestic and international distributors and customers. This includes receiving and processing customer orders, resolving customer issues, and coordinating effective shipping dates.

Key Responsibilities:
  • Receive and process customer orders in a timely and accurate manner.
  • Resolve customer issues and concerns in a professional and courteous manner.
  • Coordinate effective shipping dates with all areas of the organization.
  • Manage order receipt and documentation daily.
  • Enter customer orders, changes, and generate standard and special invoices and weekly reports.
Qualifications:
  • Bachelor's degree in business or communication from a four-year college or university.
  • 3 to 5 years of experience within customer service in a manufacturing environment.
  • Proficiency with Microsoft Excel and Microsoft Word.
  • Experience with navigating an ERP system, JD Edwards a plus.
What We Offer:

At Sterling Engineering Inc., we offer a competitive salary range of $60-65K and a dynamic work environment that values teamwork and customer satisfaction.



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