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Hotel Operations Manager

2 months ago

New Orleans, Louisiana, United States Stonebridge Companies Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Stonebridge Companies. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front desk operations.

Key Responsibilities
  • Guest Services: Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
  • Front Desk Operations: Manage the front desk team, ensuring that all guests are checked in and out efficiently and effectively.
  • Team Leadership: Lead and motivate the front desk team, providing coaching and guidance to ensure that they are equipped to deliver exceptional guest service.
  • Performance Management: Monitor and manage the performance of the front desk team, identifying areas for improvement and implementing strategies to address any issues.
  • Training and Development: Provide training and development opportunities to the front desk team, ensuring that they have the skills and knowledge required to deliver exceptional guest service.
  • Inventory Management: Manage the inventory of front desk supplies, ensuring that all necessary items are available and in stock.
  • Reporting and Analysis: Prepare and analyze reports on front desk operations, identifying trends and areas for improvement.
Requirements
  • Education: Bachelor's degree in Hospitality or a related field.
  • Experience: Minimum 2 years of experience in a front office management role, preferably in a hotel or hospitality environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Knowledge: Knowledge of hotel operations and front desk procedures, with a strong understanding of customer service principles and practices.
Working Conditions

The work environment is fast-paced and dynamic, with a focus on delivering exceptional guest experiences. The successful candidate will be required to work a variety of shifts, including evenings and weekends, and will be expected to be flexible and adaptable in response to changing business needs.