Security Officer

2 months ago


New Orleans, Louisiana, United States Sonesta International Hotels Full time
Job Summary

We are seeking a highly skilled and detail-oriented Security Officer to join our team at Sonesta International Hotels. As a Security Officer, you will be responsible for maintaining the security and safety of our hotel premises, including employee entrance and exit, timecard management, and monitoring of alarms and security systems.

Key Responsibilities
  • Supervise Time Punching and Employee Access: Ensure accurate and efficient time punching for employees, maintaining a secure and organized system for employee entrance and exit.
  • Manage Visitor Traffic and Parcels: Control and monitor visitor traffic, issue passes as needed, and examine all incoming and outgoing parcels and packages.
  • Monitor Alarms and Security Systems: Respond to alarms for fire stairwells and the meat freezer, and maintain the base radio for the security department.
  • Operate Receiving Dock Gate: Supervise and operate the opening and closing of the receiving dock gate, ensuring secure and efficient operations.
  • Hotel Key Management: Maintain the hotel key cabinet, supervise key sign-out and sign-in, and ensure secure key management practices.
  • Guest Service Delivery: Consistently deliver exceptional guest service, adhering to our GUEST model:
    • Greet or welcome every guest warmly with a smile.
    • Use eye and ear contact and the guest's name.
    • Establish and anticipate guest needs.
    • Solve and own all guest requests and complaints.
    • Thank every guest.
Requirements
  • Education and Experience: High school diploma and prior security or hotel timekeeper experience.
  • Skills and Abilities: Ability to read and comprehend simple instructions, write simple correspondence, and effectively present information to customers and employees. Ability to apply common sense understanding to carry out instructions and deal with problems involving several concrete variables.
  • Physical Demands: Regularly required to talk or hear, frequently required to stand, walk, sit, use hands to finger, handle, or feel, and occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 50 pounds.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


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