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Front Desk Associate
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Twin Tier Hospitality. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room assignments, and responding to guest inquiries and problems in a professional and courteous manner.
Key Responsibilities- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register, block reservations, and take same-day reservations and future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins and check-outs in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
- Resolve customer complaints and assist customers with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, and more.
- Cancel room reservations according to procedures.
- Walk customers to their rooms in a professional and courteous manner according to procedures if full house or extenuating circumstances.
- Show guests to their rooms, assisting them with their luggage.
- Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
- Check luggage for hotel guests both for day and overnight.
- High school education or equivalent experience.
- Three months to one full year of employment in a related position with this company or other organization(s).
- Requires a working knowledge of the Front Desk aspect of TTH services, policies, or operations and a general knowledge of the hotel.
- Ability to read and speak English. Second language is preferred.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs. of various sizes of luggage, packages, coolers, and boxes. Continually walking, standing, lifting, or pulling, 90-95% of the time. Continuous standing 95% of the time. Up to approx. 120 steps 10% of an 8-hour shift.