Front Desk Operations Manager

3 days ago


Harrisburg, Pennsylvania, United States Crunch Fitness Full time
Front Desk Supervisor Job Description

Crunch Fitness is seeking a highly motivated and organized Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service.

Key Responsibilities:
  • Supervise the Front Desk and retail operations, monitoring membership and retail goals to ensure the club is on track to meet and exceed assigned targets.
  • Assist in the staffing, training, and performance management of Front Desk employees.
  • Achieve desired sales goals and revenue targets through the leadership and motivation of employees.
  • Implement and support company programs and promotions to generate new sales leads and drive optimum new membership growth.
  • Provide exceptional customer service, greeting and directing members and guests, and responding to inquiries about club operations and policies.
  • Check in all members and guests in accordance with company procedures and maintain a welcoming atmosphere.
  • Facilitate payment of member services and create a great guest experience by delivering a personalized, guest-centric tour of the club.
  • Turn every guest club visit into a new member relationship by listening to guests' goals and presenting Crunch in a way that best connects with them.
  • Generate leads/new business through member promotions, leads, referrals, and guest passes.
  • Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.

Crunch Fitness is a gym that believes in making serious exercise fun by fusing fitness and entertainment. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight rooms, full-service locker rooms with showers, tanning booths, HydroMassage beds, and an extensive schedule of Crunch's signature classes.

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and organized individual who is passionate about health and fitness, we encourage you to apply for this exciting opportunity.


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