Customer Support Associate

4 days ago


Harrisburg, Pennsylvania, United States CVS Health Full time
Job Summary

We are seeking a highly skilled Customer Support Associate to join our team at CVS Health. As a key member of our Mental Health Wellbeing team, you will play a critical role in supporting our members as their front-door to mental health services.

Responsibilities:

  • Provide exceptional customer service to members via phone, email, and chat
  • Assess member needs and provide guidance on relevant services and resources
  • Coordinate employee assistance, behavioral health benefits, and employer resources
  • Administer policies and procedures for the Employee Assistance Program Worklife area
  • Execute business support tasks for the Care Partner Program under limited supervision

Requirements

To be successful in this role, you will need:

  • 1 year of customer service and call center experience
  • 1 year of experience in a social, psychological, or human service field providing client support
  • Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)

Work Environment

This is a fully remote role, and you will need to have a dedicated workspace with a reliable internet connection. You will be working with a team of professionals who are passionate about delivering exceptional customer service.

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan. We also offer paid time off, holidays, and a CVS store discount.

If you are a motivated and customer-focused individual who is passionate about mental health and wellbeing, we encourage you to apply for this exciting opportunity.



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