IT Support Specialist for NASA Mission Control Center

4 weeks ago


Houston, Texas, United States KBR Full time
About the Role

We are seeking a skilled IT Support Specialist to join our team at KBR's Science and Space Division. As a key member of our Mission Control Center team, you will be responsible for providing technical assistance and support to our users, ensuring the availability and reliability of our systems.

Key Responsibilities
  • Troubleshoot Windows and Linux workstation application issues and problems
  • Troubleshoot Windows and Linux printer problems
  • Report facility requests and issues
  • Recognize and analyze abnormal conditions and generate Incident Reports
  • Maintain logs for tracking and resolving software and hardware problems
  • Provide technical assistance and interface to MCCS environments
  • Perform data backups and restores
  • Support the creation of individual and group-related access accounts
  • Perform user-id account/password resets
  • Perform RSA token management
  • Monitor VMware application software
  • Monitor telemetry data
Requirements
  • Be team-oriented
  • Possess strong written and verbal communication skills
  • Have strong decision-making and problem-resolution capabilities
  • Demonstrate computer skills and familiarity with networks
  • Be able to work a flexible and dynamic work schedule
Desired Requirements
  • Call center experience
  • Knowledge of Windows, Linux operating systems, and networking protocols
  • Experience related to help desk and network operations
Education and Experience
  • MUST BE ACTIVE DUTY MILITARY TO APPLY
  • This position requires US Citizenship
  • Able to pass and maintain appropriate certifications and security clearances for this position
  • Bachelor of Science degree from an accredited college in an engineering or other technically-related discipline plus 0 to 2 years of related experience


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