Technical Support Specialist

2 weeks ago

Lake Mary, Florida, United States Eliassen Group Full time
Job Title: Technical Support Analyst

We are seeking a skilled and dedicated professional to join our Production Services, Workplace Technology Support Team. This role primarily focuses on supporting our global messaging and collaboration environment.

Key Responsibilities:
  • Provide comprehensive support for secure messaging technologies, including PGP, TLS, IRM, and S/MIME.
  • Manage and troubleshoot issues within Microsoft Exchange and M365 environments.
  • Handle multiple priorities and tasks effectively, ensuring timely resolution of issues.
  • Communicate effectively with staff and customers, both orally and in writing.
  • Troubleshoot complex issues in large, corporate Office 365 hybrid environments.
  • Apply knowledge of email security principles, including DMARC, DKIM, SPF, and TLS.
  • Utilize network security principles and practices to maintain a secure messaging environment.
Required Qualifications:
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience.
  • 4-6 years of related infrastructure experience.
  • Proficiency in secure messaging technologies (PGP, TLS, IRM, S/MIME).
  • Working knowledge of Microsoft Exchange and M365.
  • Strong troubleshooting skills in large, complex, corporate Office 365 hybrid environments.
  • Understanding of email security principles (DMARC/DKIM/SPF/TLS).
  • Knowledge of network security principles and practices.
  • Excellent oral and written communication skills.
Preferred Qualifications:
  • Experience in the securities or financial services industry.
  • Functional knowledge of Symantec Mail Security Gateway.
  • Understanding of DNS, SPF, DKIM, and DMARC.
  • Familiarity with highly-available and load-balanced application environments.
  • Knowledge of IMAP and SMTP protocols.
  • Ability to author and troubleshoot PowerShell scripts.
  • Strong interpersonal skills and the ability to articulate problems and explain solutions to users.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@.

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