IT Support Specialist

1 day ago


Lake Mary, Florida, United States Tidal Basin Full time
Job Summary:
We are seeking a highly skilled and motivated IT Helpdesk Technician to join our team at Tidal Basin. The ideal candidate will be responsible for providing top-notch technical support to end-users, addressing support tickets, and handling phone calls related to IT issues.

Key Responsibilities:

Ticket Management:
Monitor and manage incoming support tickets, prioritizing and addressing them based on severity and impact on business operations.
Ensure timely resolution of technical issues to meet service level agreements (SLAs).

Phone Support:
Respond to and resolve IT-related inquiries received via phone calls, providing clear and concise instructions to end-users for issue resolution.

Deskside Support:
Work directly with users to respond to and resolve hardware and software issues.

Collaborative Teamwork:
Work collaboratively with other IT team members to share knowledge and best practices, participating actively in team meetings and contributing to problem-solving discussions.

Technical Expertise:
Demonstrate proficiency in troubleshooting hardware, software, and network issues, utilizing expertise in Office 365 to resolve user-related problems and provide support.

Communication Skills:
Communicate effectively with end-users to understand and diagnose issues, providing user-friendly explanations of technical solutions to non-technical staff.

After-Hours Rotation:
Participate in an after-hours rotation schedule to provide support outside regular business hours, being available for on-call support as needed.

Requirements:

  • 5 years of demonstrated IT support experience
Associate's degree or higher in Information Technology or a related discipline is a plus, with relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) also being a plus.

We are an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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