Healthcare Call Center Representative

13 hours ago


Los Angeles, California, United States Insight Global Full time

We are seeking a skilled Patient Access Representative to join our team in a call center environment. This role involves handling a high volume of calls, triaging patients, and providing directions and parking instructions. The ideal candidate will have experience in healthcare call centers, proficiency in Epic software, and strong typing skills.

As a Patient Access Representative, you will be responsible for scheduling patient appointments, verifying insurances, and assisting with referrals and follow-up care. This is an on-site position until fully trained and passing multiple assessments, after which it will transition to a remote role.

We are committed to creating diverse and inclusive environments where employees can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Required Skills & Experience:
- HS Diploma
- 2+ years healthcare call center experience
- Proficient in Epic software
- 2+ years experience scheduling patient appointments
- 50+ WPM typing speed

Nice to Have Skills & Experience:
- Experience verifying insurances
- Basic experience with Excel and standard workbooks

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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