Healthcare Customer Service Representative

2 days ago


Los Angeles, California, United States Marquee Staffing - Healthcare Full time
Job Description

We are seeking a compassionate and detail-oriented Healthcare Customer Service Representative to join our remote team. As a Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to patients and families through inbound and outbound calls, emails, and contacts. You will also be responsible for scheduling appointments, processing authorizations, and resolving customer inquiries in a fast-paced call center environment.

  • Answer incoming phone calls, emails, and contacts in a timely and professional manner.
  • Screen, transfer, resolve, and dispose of calls efficiently.
  • Schedule appointments, troubleshoot conflicts, and communicate with staff, family, providers, and other stakeholders.
  • Review, process, schedule, and authorize orders.
  • Ensure timely documentation of all updates and communication is documented within internal systems.
  • Provide eligibility status and benefit information for participants.
  • Address participant and provider inquiries.
  • Escalate concerns as needed.

Requirements:

  • High School Diploma or GED Required.
  • 1 year experience in a Service/Support call center environment.
  • Fluency in Mandarin or Cantonese is required.
  • Customer Service experience in a healthcare setting is a plus.
  • Must be computer savvy and able to learn CRM systems.
  • Must have reliable high-speed internet connection at home.

Marquee Staffing is a leading staffing agency with a reputation for delivering exceptional candidates and job opportunities. Our team is dedicated to providing personalized service and expert local market knowledge to our clients and candidates.



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