Medical Receptionist
4 weeks ago
At Arroyo Vista Family Health, we are seeking a highly skilled and organized Call Center Medical Receptionist to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional patient service and support to our patients and families.
Key Responsibilities:- Welcoming patients and visitors in a friendly, professional, and courteous manner.
- Answering multi-line telephone lines and ensuring that all calls are channeled to and responded by the appropriate personnel.
- Completing warm telephone transfers to appropriate personnel.
- Collaborating with outsourcing call center agents as needed.
- Verifying patient demographics at each patient contact via phone, telehealth, or in-person appointment.
- Scheduling appointments for all clinic sites and providing general agency and/or program information.
- Registering patients and entering patient demographics in the Practice Management System (PM).
- Initiating patient encounters with appropriate pay code for telephonic, telehealth, or in-person visits.
- Assuring that patient registration, medical history, and consent and privacy forms are thoroughly completed and signed on an annual basis.
- Verifying patient insurance and eligibility prior to office visit and communicating effectively with billing staff for financial screening and cashier services.
- Obtaining and distributing Patient Perception Surveys to patients.
- Communicating in an effective and professional manner with Physicians, ancillary departments, nursing, office staff, Health plan, and patients and their families.
- Actively participating in the Environment of Care Program.
- Following all Agency safety and health standards, regulations, procedures, policies, and practices.
- Six months to one year experience as a medical receptionist.
- Strong telephone etiquette.
- Excellent verbal and written communication skills.
- Knowledge of HIPAA compliance preferred.
- Knowledge of medical terminology, insurance plans, and eligibility requirements.
- High school graduate or GED certification.
- Bilingual (English/Spanish).
- Computer experience with excellent computer skills in a Microsoft Windows environment.
- Access to automobile with valid California driver's license and state-mandated automobile insurance.
- Work schedule to include evenings, overtime, and weekends as needed.
- Ability to type 35 wpm.
- Ability to deal effectively with the patient, staff, and visitors.
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