Team Operations Supervisor
2 months ago
As a leader in the pizza delivery industry, Domino's Pizza has been dedicated to providing quality service and delicious food since its inception. Our franchise is recognized for its commitment to teamwork and community values, ensuring a supportive environment for all employees.
Job Summary:Role Description: The Shift Leader is responsible for supporting daily operations, aiming to meet sales goals, enhance customer satisfaction, and maintain high standards of cleanliness and food safety.
Key Responsibilities Include:
- Assisting the Manager on Duty in operational tasks.
- Delivering outstanding customer service during peak hours.
- Facilitating effective communication among team members and management.
- Efficiently managing customer inquiries and order processing.
- Overseeing cash handling procedures during shifts.
- Implementing waste tracking and cost control measures.
- Encouraging customers to explore additional menu items.
- Utilizing Point of Sale (POS) systems for transaction processing.
- Ensuring swift and accurate payment handling.
- Adhering to food safety and preparation standards.
- Assisting with inventory oversight and supply ordering.
- Fostering customer loyalty through exceptional service.
- Addressing customer complaints with professionalism.
- Collaborating with team members to ensure seamless service delivery.
- Taking on additional responsibilities as needed.
- Accurately preparing and packaging food items.
- Maintaining cleanliness and organization in work areas.
- Notifying supervisors of any supply shortages or quality concerns.
- Complying with company policies and quality standards.
- Engaging in other assigned duties as required.
Company-wide Responsibilities:
- Promoting the core values and culture of the company.
- Ensuring punctuality and adherence to company policies.
- Encouraging constructive feedback and open communication.
- Participating in cross-training initiatives across departments.
- Offering solutions and insights for operational improvements.
- Maintaining a clean and organized workspace.
- Respecting confidentiality and privacy guidelines.
- Ability to perform job duties effectively and efficiently.
- Successful completion of required background checks.
- Strong communication skills, both written and verbal.
- Excellent multitasking capabilities.
- Ability to thrive in a fast-paced environment.
- Flexibility to adapt to changing work priorities.
- Proficiency in order processing and transaction handling.
- Able to work independently as well as collaboratively.
- Good numerical skills for accurate cash handling.
- Leadership qualities to guide and motivate the team.
All information will be treated confidentially in accordance with EEO guidelines.
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