Customer Service Representative
3 weeks ago
Company Overview Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud. Job Category Customer Support Position Summary The primary responsibility of this position is to answer inbound customer and merchant calls with an emphasis on providing exceptional customer service during each interaction. Representatives must be able to provide this support while following policies and procedures within a highly regulated environment. Responsibilities Handle inbound customer calls regarding: Statements Promotional Periods Application of Payments Taking payments Explanation of Fees CFNA.com website assistance and mobile application Status on new applications Account balances MyCFNA Rewards Adhere to all bank regulatory guidelines. Adhere to all company and department policies and procedures. Call De-escalation. Achieve outlined department KPIs: Average Talk Time, Wrap time, Average Handle Time, Adherence, VOC and others as determined in our Performance Management program. Grow in CFNA cross-functional knowledge. Minimum Qualifications Perform other responsibilities as assigned by the Department Director/Manager/Supervisor. Required High School Diploma Previous customer service experience Professional demeanor and openness to coaching and feedback Excellent communication skills; active listening, written and verbal Keen attention to detail Ability to work collaboratively with others to drive positive outcomes Ability to remain calm under pressure and de-escalate Ability to multi-task in a fast-paced environment Working knowledge of Microsoft Office Preferred Proven track record of positive results while working in a contact center environment Previous experience in credit and/or banking industries Working knowledge of IVR and ACD call center systems Proven track record of positive results working on a customer service team, preferably in a contact center environment Scheduled Shift: 10:00 a.m. – 6:30 p.m. Monday -Friday, no weekends. Required Training schedule: Mandatory attendance Monday through Friday from 8:00 a.m. – 4:30 p.m. for 3 weeks. Weekly Hours: 40 hours/Full time. Pay Rate Type: Hourly. Pay Range: $16.50 to $18.50 depending on prior experience. Option for Hybrid/Remote: with satisfactory work performance and a minimum of 6 months after the completion of training and working in the position. Location: Brook Park, Ohio. Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Tuition Reimbursement, Referral Payment, Bridgestone/Firestone Tire and Automotive Services Discounts, On-site Fitness Center and Café. Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment. #J-18808-Ljbffr
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Customer Service Representative
4 weeks ago
Brook Park, United States Bridgestone Americas Full timeCompany Overview Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone...
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Customer Service Representative
3 months ago
Brook Park, United States National Seating & Mobility Full timeCompany Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility...
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Customer Service Representative
3 days ago
Stony Brook, New York, United States Compass Group USA Inc Full timeJob SummaryCompass Group USA Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and organized work environment.Key Responsibilities:Operate Point of Sale system and process...
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Customer Service Representative
3 months ago
Bound Brook, United States Paragon Staffing, LLC Full timeJob DescriptionJob DescriptionParagon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, contract, or permanent positions.Due to the growth, Paragon Staffing, LLC is looking for qualified customer service representative to join our team! We take the stress and trouble away from...
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Customer Service Representative
3 weeks ago
Pine Brook, United States Maxlite Inc. Full time $20 - $22Job DescriptionJob DescriptionDescription:Customer Service Representative Department: Customer ServiceReporting: Director, Customer ServiceJob Description:In your role as Customer Service Representative at MaxLite, you will be responsible supporting our Customer Service team and their customers, to ensure a 100% satisfaction rate. You will also be supporting...
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Customer Service Representative
1 month ago
Oak Brook, United States Banner Personnel Full timeJob DescriptionJob DescriptionContact Center Representative - Member ServicesTemp to Perm positionWe are looking to hire Customer Service Reps to work for well-established client in providing benefits and public pension funds for retirees. The primary responsibility of the Customer Service Rep is to act as liaison between the company and its customers...
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Customer Service Representative
3 days ago
Bound Brook, New Jersey, United States Paragon Staffing, LLC Full timeJob DescriptionParagon Staffing, LLC is a staffing agency that specializes in connecting job seekers with employers who are seeking temporary, contract, or permanent positions.We are seeking a qualified customer service representative to join our team in a warehouse/production/distribution environment.Key Responsibilities:Manage large volumes of incoming...
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Customer Service Representative
3 days ago
Oak Brook, Illinois, United States Bill Hepburn - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and educating customers about insurance options.Key ResponsibilitiesProvide prompt, accurate, and...
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Customer Service Representative
3 weeks ago
Saddle Brook, United States QuickSource Recruiting Solutions Full timeA fast-growing packaging manufacturer is looking to add a dedicated Customer Service Representative to their team. In this role, you would have the opportunity to interact with several different people within the manufacturing facility ensuring customers are being taken care of. You would collaborate with the internal sales team, production management, other...
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Customer Service Representative
1 month ago
Saddle Brook, United States QuickSource Recruiting Solutions Full timeA fast-growing packaging manufacturer is looking to add a dedicated Customer Service Representative to their team. In this role, you would have the opportunity to interact with several different people within the manufacturing facility ensuring customers are being taken care of. You would collaborate with the internal sales team, production management, other...
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Customer Service Representative
3 days ago
Oak Brook, Illinois, United States Bill Hepburn - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and educating customers about insurance options.Key ResponsibilitiesCustomer Service: Provide prompt,...
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Customer Service Representative
3 weeks ago
Saddle Brook, United States QuickSource Recruiting Solutions Full timeA fast-growing packaging manufacturer is looking to add a dedicated Customer Service Representative to their team. In this role, you would have the opportunity to interact with several different people within the manufacturing facility ensuring customers are being taken care of. You would collaborate with the internal sales team, production management, other...
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Customer Service Representative
1 month ago
Saddle Brook, United States QuickSource Recruiting Solutions Full timeA fast-growing packaging manufacturer is looking to add a dedicated Customer Service Representative to their team. In this role, you would have the opportunity to interact with several different people within the manufacturing facility ensuring customers are being taken care of. You would collaborate with the internal sales team, production management, other...
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Customer Service Representative
5 days ago
Oak Brook, Illinois, United States Bill Hepburn - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Bill Hepburn - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong customer...
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Customer Service Representative
3 months ago
Estes Park, United States Domino's Pizza LLC Full timeCustomer Service Representative. Duties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, prov Customer Service Representative, Customer Service, Representative, Restaurant, Retail, Service
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Customer Service Representative
4 months ago
Winter Park, United States M. Coast Enterprise Full timeThe customer comes first within the hospitality industry and that is no exception at M. Coast. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...
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Customer Service Representative
3 months ago
Pinellas Park, United States Gator Insurance Service Full timeJob DescriptionJob DescriptionGator Insurance Service is searching for an experienced licensed P&C Agent with a proven track record in service and sales to join our rapidly growing, independent agency. We are experiencing a surge in growth, and we need talented individuals that are competitive and driven, motivated, responsible, coachable, and have a passion...
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Customer Service Representative
1 week ago
Comstock Park, United States Mercantile Bank Full timeMercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in Comstock Park, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop? Are you someone Customer Service, Customer Service Representative, Representative, Banking
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Customer Service Representative
2 months ago
Orange Park, United States VCA Animal Hospitals Full timeVCA All Animal Hospital is hiring a Client Service Representative to join our team! About Us At VCA All Animal Hospital we are a small animal general practice, with 4 DVM's, and are AAHA accreditation. We offer boarding and bath services. This positi Customer Service Representative, Customer Service, Representative, Animal Care, Retail, Animal
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Customer Service Representative
4 weeks ago
Overland Park, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 1262 7637 Metcalf Ave Overland Park, KS 66204. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a...
