IT Support Specialist

4 weeks ago


Dallas, Texas, United States Resurgens Orthopaedics Full time

Job Summary

Resurgens Orthopaedics is seeking a highly skilled IT Support Engineer IV to join our team. As an IT Support Engineer IV, you will be responsible for providing technical support and services to our end-users, including troubleshooting and resolving complex technical issues.

Key Responsibilities

  • Respond to and resolve escalated support requests across a wide variety of issues, including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, and Meraki networks.
  • Work with Regional Leadership and IT Ops team-members on Problem Records and small-scale projects to improve operational stability and introduce new technologies to the business.
  • Adhere to established SLAs around incident resolution and escalation.
  • Assist with contributing new solutions to the knowledge base.
  • Help with the training and development of junior support staff.
  • Identify opportunities to improve IT services and, in collaboration with the team, execute on those opportunities.
  • Participate in a 24x7 on-call rotation as an escalation point for critical issues and off-hours support.

Requirements

  • Associates Degree in Information Technology or related field and at least five years of related experience or equivalent combination of education and work experience.
  • Certifications and ServiceNow experience are not required but are a plus.
  • Superior listening, as well as written and oral communication skills.
  • Willingness to roll up your sleeves and be as hands-on as necessary to get the job done in a collaborative, high-energy environment.

What We Offer

Resurgens Orthopaedics offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter for consideration.


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