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Assistant Manager of Guest Services
2 months ago
Location:
Company Overview:
ABOUT FESTIVAL FOODS:
Festival Foods is a family- and employee-owned grocery chain in Wisconsin, dedicated to enhancing the communities we serve while delivering outstanding service and value to our guests.
Our commitment to exceptional service is reflected in our daily interactions and the extensive benefits we offer our associates.
Job Summary:
The Assistant Manager of Guest Services plays a crucial role in supporting the Guest Services Manager by collaborating closely with all associates in the Guest Services department to ensure adherence to company policies and achievement of departmental goals.
Guest Services Department Leaders are responsible for fostering meaningful and genuine interactions with guests, ensuring a welcoming atmosphere and a pleasant checkout experience.
Key Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists the Guest Services Manager by leading the department in their absence and managing key tasks effectively.
Facilitates check-ins, training checklists, interviews, department meetings, labor management, and associate accountability.
Promotes Festival culture, customer service excellence, and performance standards among all Guest Services associates.
Mentors key associates for career advancement within the company.
Utilizes coaching and evaluation tools to enhance team performance.
Conducts training for baggers and oversees Guest Services activities to ensure a positive guest experience and a supportive team environment.
Communicates departmental priorities and delegates responsibilities effectively.
Manages communication through various channels including emails and meetings.
Ensures compliance with Guest Services operating procedures and maintains cleanliness and sanitation standards.
Develops and implements daily and weekly work plans for the department.
Utilizes labor management tools to create schedules that meet guest needs while optimizing productivity.
Monitors staffing levels throughout the day to align with guest traffic and item counts.
Assists in maintaining accuracy in bookkeeping and ensures timely attendance compliance.
Other duties as assigned.
Qualifications:
To excel in this role, candidates should meet the following requirements:
1. One to three years of previous leadership experience preferred or a combination of education and experience.
2. High School diploma required.
3. Strong interpersonal skills with the ability to engage effectively with customers and staff.
4. Excellent communication skills, both verbal and written, with a focus on negotiation.
5. Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
6. Team-oriented mindset with a passion for training and developing others.
7. Comprehensive understanding of safety protocols and company policies.
Physical Demands and Work Environment:
The physical demands and work environment described are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Ability to stand for extended periods, bend, stoop, and kneel regularly.
Full range of upper body motion and capability to perform repetitive tasks.
May encounter extreme temperatures.
Flexibility to work varied hours, including nights, weekends, and holidays as needed.
Work Schedule:
This position is full-time and hourly, requiring availability during mornings, afternoons, evenings, weekends, and holidays.
Benefits Overview:
WHY YOU'LL LOVE IT HERE:
Associate Discount:
Enjoy a generous discount on grocery purchases for you and your immediate household.
Weekly Pay & Premium Pay:
Hourly associates receive weekly pay, providing quicker access to earnings. Part-time associates earn a premium on Sundays and select holidays.
Two-Week Advanced Scheduling:
We provide schedules two weeks in advance for better planning and work-life balance.
Vision & Dental Insurance:
Eligible associates can access vision insurance and multiple dental coverage options tailored to their needs.
Support:
Our associates benefit from comprehensive support programs, including paid parental leave and wellness initiatives.
Save for Your Future:
We offer both a 401(k) plan and an Employee Stock Ownership Plan to help associates prepare for retirement.
Festival Foods is committed to fostering an inclusive environment that values diversity and equal opportunity for all associates.