Clinical Pharmacy Specialist

2 weeks ago


West Point, Virginia, United States Walgreens Full time

Job Description:

Job Summary:


Delivers clinical pharmacy services to patients, including immunizations and medication therapy management (MTM) interventions, while ensuring adherence to regulatory standards and organizational policies.


Key Responsibilities:
Patient Engagement

Welcomes patients by providing assistance with products and services. Addresses patient concerns promptly and responds to inquiries to guarantee a positive experience.


Demonstrates and shares best practices in patient service with all team members to create a unique and pleasant experience, emphasizing interpersonal skills that convey care (e.g., greeting, maintaining eye contact, courtesy) and Walgreens service principles (e.g., showing curiosity to identify needs, proactively assisting until satisfaction is achieved, fostering empathy and inclusivity).

Anticipates patient needs and proactively suggests services.

Enhances patient experience by promoting awareness of healthcare services available through Walgreens (e.g., patient consultations, medication management, drug therapy evaluations, and providing clinical or wellness services such as immunizations and diagnostic testing), thereby transforming the Walgreens pharmacy role from transactional to relational.

Operational Duties


Administers clinical services to patients, such as immunizations or MTM interventions, ensuring compliance with all regulatory guidelines and company policies.


Ensures adherence to the Good Faith Dispensing policy in conjunction with state and federal controlled substance regulations when processing prescriptions.

The Product Review/Retail Fill Process Pharmacist is accountable for verifying that Good Faith elements are present.

Professional Development

Maintains up-to-date knowledge and required licensure/credentialing/certification as mandated by federal and state regulations to deliver clinical services.

Stays informed about pharmacy and healthcare advancements by reviewing pharmacy-related journals, company publications, and communications. Keeps abreast of developments in retail and management, pursuing best practices to enhance performance.

Completes necessary certifications, educational credits, and training, including learning modules, as required by the organization.

About Walgreens and WBA

Walgreens is part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc.

(Nasdaq:

WBA), a leading integrated healthcare, pharmacy, and retail organization with a long-standing commitment to community care. WBA's mission is to foster healthier lives through improved health outcomes. Operating nearly 9,000 retail locations across the United States, Puerto Rico, and the U.S. Virgin Islands, Walgreens serves nearly 10 million customers daily. Walgreens pharmacists play a vital role in the U.S.

healthcare landscape by providing a comprehensive range of pharmacy and healthcare services, including initiatives that promote equitable access to care for underserved populations.

To effectively meet customer and patient needs, Walgreens offers a genuine omnichannel experience, integrating physical and digital platforms supported by cutting-edge technology to deliver high-quality products and services in communities nationwide.


Job ID:

BR

Title:
Healthcare Services Pharmacist

Company Indicator:
Walgreens

Employment Type:
Full-time

Job Function:
Retail

Shift:
Various



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