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Associate Client Account Manager

2 months ago

Columbus, Ohio, United States Cass Information Systems Full time
Job Title: Associate Client Account Manager

Cass Information Systems is seeking a highly skilled Associate Client Account Manager to join our team. As a key member of our client support team, you will be responsible for managing mid-tier client accounts and developing strong relationships with our clients.

Key Responsibilities:
  • Manage client relationships and develop mutually beneficial working relationships
  • Drive account growth and further the success of both the client and Cass
  • Provide clear direction to internal staff concerning client processes
  • Offer guidance to client account representatives regarding day-to-day client needs and inquiries
  • Independently process and respond to internal and client questions, processing issues, and other requests
  • Analyze issues and requests, including technical changes to processing systems, and clearly communicate solutions to clients
  • Ensure the successful delivery of new solutions according to client needs and objectives
  • Act as a positive representative of the company, both internally and externally
Requirements:
  • Strong interpersonal skills to maximize client responsiveness
  • High level of analytical skills to process client inquiries and evaluate client requests
  • Well-developed organizational skills with consistent time management
  • Proficient in Microsoft Office suite, with a focus on Excel
  • General SQL knowledge may be required for TIS division
  • Ability to communicate effectively, both written and verbally
  • Ability to travel up to 15%
About Cass Information Systems:

Cass Information Systems is a leading provider of integrated information and payment management solutions. We enable enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. We are an equal opportunity employer and welcome applications from diverse candidates.