Customer Experience Representative
4 weeks ago
Key Responsibilities:
- Greet clients and assist them with our wellness services
- Answer general inquiries, settle guest accounts, and facilitate the booking, scheduling, and cancellation process
- Onboard new clients, including completing medical waivers and creating profiles in our point-of-sale system
- Conduct tours and sell service packages and memberships
- Educate clients on our services, including medical benefits, precautions, and at-home care
- Perform opening and closing procedures, including day-to-day operations, running reports, and recording key data
- Responsible for cash drawer contents and transactions throughout the shift
- Maintain a safe, clean, and secure environment for all guests and employees
- Passion for health and wellness
- At least one year of customer service experience in a retail environment
- Ability to work weekends without issue
- Strong communication and collaboration skills
- Either hold or be working toward a degree in kinesiology, exercise science, personal training, or a related field
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