Customer Experience Representative

4 weeks ago


Los Gatos, California, United States Restore Hyper Wellness - RHWS022 Full time
Job DescriptionAt Restore Hyper Wellness, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As the face of our locations, you will play a vital role in delivering exceptional customer service and ensuring a high-quality experience for our clients.

Key Responsibilities:
  • Greet clients and assist them with our wellness services
  • Answer general inquiries, settle guest accounts, and facilitate the booking, scheduling, and cancellation process
  • Onboard new clients, including completing medical waivers and creating profiles in our point-of-sale system
  • Conduct tours and sell service packages and memberships
  • Educate clients on our services, including medical benefits, precautions, and at-home care
  • Perform opening and closing procedures, including day-to-day operations, running reports, and recording key data
  • Responsible for cash drawer contents and transactions throughout the shift
  • Maintain a safe, clean, and secure environment for all guests and employees
Requirements:
  • Passion for health and wellness
  • At least one year of customer service experience in a retail environment
  • Ability to work weekends without issue
  • Strong communication and collaboration skills
  • Either hold or be working toward a degree in kinesiology, exercise science, personal training, or a related field


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