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Customer Experience Representative
1 month ago
Key Responsibilities:
Greet guests and complete the registration process
Assist guests with check-out
Demonstrate a thorough knowledge of hotel information
Use up-selling techniques to promote hotel services and facilities
Respond to guest inquiries and resolve issues
About the Role:
As a Guest Service Agent at Hilton Hotels Corporation, you will be responsible for providing exceptional customer service to our guests. This includes greeting and registering guests, assisting with check-out, and demonstrating a thorough knowledge of hotel information. You will also use up-selling techniques to promote hotel services and facilities, and respond to guest inquiries and resolve issues in a timely and professional manner.
