Teller/Customer Service Representative

1 week ago


Sunrise Manor, Nevada, United States SCCU Full time
Job Title: Teller/Customer Service

Space Coast Credit Union (SCCU) is seeking a highly skilled and customer-focused Teller/Customer Service professional to join our team at our Sunrise Branch. As a key member of our ONESCCU team, you will be responsible for delivering exceptional member service, facilitating various deposit and loan transactions, and promoting SCCU products and services.

Key Responsibilities:
  • Deliver exceptional member service, facilitating various deposit and loan transactions, including new account processing and loan closing.
  • Assess members' needs and make appropriate referrals for SCCU products and services, resolving issues promptly and accurately.
  • Demonstrate effective sales and service skills by consistently meeting established goals.
  • Consult with members regarding SCCU products and services, recommending additional offerings to meet their needs.
  • Periodically act as floor manager, assessing walk-in members' needs and directing them to the appropriate information source to ensure maximum lobby efficiency.
  • Handle new account opening transactions accurately and efficiently, including paperwork completion, verification of identification, and assistance with check orders and debit card setup.
  • Close consumer loans as scheduled, effectively explaining various loan products and payment options in compliance with governmental regulations.
  • Assist members with various services, such as safe deposit box access, check orders, and setting up online banking applications, to enhance quality service.
  • Perform quality assurance duties for loans and new account documentation.
  • Process all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments, to provide complete member service.
Requirements:
  • 6+ months prior experience in customer service and/or cash handling preferred.
  • High School Diploma or equivalency.
Benefits:
  • ONESCCU annual bonus available.
  • Medical, Dental & Vision Insurance.
  • HSA (Health Savings Account) with SCCU matching contribution.
  • SCCU Paid Long Term and Short Term Disability coverage.
  • SCCU Paid Term Life Insurance.
  • Employee Assistance Program (EAP).
  • Paid Time Off.
  • 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions.
  • Tuition Reimbursement Program.
  • SCCU Team Member financial discounts & perks (save money every month):
  • Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price.
  • Fixed low rate credit card-5.99%, if approved.
  • FREE Identify Theft Protection.
  • No fee SCCU accounts.


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