Teller/Customer Service Representative
1 week ago
Space Coast Credit Union (SCCU) is seeking a highly skilled and customer-focused Teller/Customer Service professional to join our team at our Sunrise Branch. As a key member of our ONESCCU team, you will be responsible for delivering exceptional member service, facilitating various deposit and loan transactions, and promoting SCCU products and services.
Key Responsibilities:- Deliver exceptional member service, facilitating various deposit and loan transactions, including new account processing and loan closing.
- Assess members' needs and make appropriate referrals for SCCU products and services, resolving issues promptly and accurately.
- Demonstrate effective sales and service skills by consistently meeting established goals.
- Consult with members regarding SCCU products and services, recommending additional offerings to meet their needs.
- Periodically act as floor manager, assessing walk-in members' needs and directing them to the appropriate information source to ensure maximum lobby efficiency.
- Handle new account opening transactions accurately and efficiently, including paperwork completion, verification of identification, and assistance with check orders and debit card setup.
- Close consumer loans as scheduled, effectively explaining various loan products and payment options in compliance with governmental regulations.
- Assist members with various services, such as safe deposit box access, check orders, and setting up online banking applications, to enhance quality service.
- Perform quality assurance duties for loans and new account documentation.
- Process all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments, to provide complete member service.
- 6+ months prior experience in customer service and/or cash handling preferred.
- High School Diploma or equivalency.
- ONESCCU annual bonus available.
- Medical, Dental & Vision Insurance.
- HSA (Health Savings Account) with SCCU matching contribution.
- SCCU Paid Long Term and Short Term Disability coverage.
- SCCU Paid Term Life Insurance.
- Employee Assistance Program (EAP).
- Paid Time Off.
- 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions.
- Tuition Reimbursement Program.
- SCCU Team Member financial discounts & perks (save money every month):
- Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price.
- Fixed low rate credit card-5.99%, if approved.
- FREE Identify Theft Protection.
- No fee SCCU accounts.
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