Customer Experience Liaison

2 weeks ago


Sunrise Manor, Nevada, United States Community Care Plan Full time
Job Summary

We are seeking a highly skilled Customer Experience Coordinator to join our team at Community Care Plan. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, physicians, and state agencies.

Key Responsibilities
  1. Communicate Effectively: Respond to member and provider phone calls, inquiries, and concerns in a timely and professional manner.
  2. Resolve Issues: Research and resolve member complaints and problems in a fair and efficient manner.
  3. Provide Accurate Information: Ensure that members receive accurate and complete information about our plans and services.
  4. Collaborate with Team Members: Work closely with other departments to resolve member and provider issues.
  5. Document Interactions: Accurately document member and provider contacts on our computer system.
Requirements
  • High School Diploma or Equivalent
  • 2-4 Years of Related Experience
  • Knowledge of Word Processing Software
  • Epic Software Experience (Preferred)
Work Environment

We offer a hybrid work schedule, allowing you to work from home 3 days a week and in the office 2 days a week. We are an equal opportunity employer and value diversity, equity, and inclusion in our workplace.



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