Client Service Representative

5 days ago


Sunrise Manor, Nevada, United States Moncler Spa Full time

Role Overview:

As a Client Advisor at Moncler Spa, you will be responsible for delivering exceptional client experiences by providing personalized advice and guidance to customers in selecting products that meet their needs and preferences. Your primary goal will be to build long-lasting relationships with clients, drive sales growth, and exceed individual and store performance targets.

Key Responsibilities:

  • Engage with clients in accordance with Moncler's Selling and Service standards, ensuring a seamless and personalized experience.
  • Achieve and exceed sales targets and key retail performance indicators (KPIs), including Average Dollar Transaction (ADT), Units per Transaction (UPT), Data Capture, Repurchase Rate, and others.
  • Develop and maintain strong relationships with clients through active communication, regular follow-ups, and proactive outreach.
  • Drive business growth by identifying opportunities to upsell and cross-sell products, and by developing new client relationships.
  • Maintain high standards of merchandise presentation and visual merchandising.
  • Proactively follow up with clients on charge sends, repairs, and holds, ensuring timely resolution and excellent customer satisfaction.
  • Stay up-to-date with product knowledge and trends, and provide expert advice to clients.
  • Review and analyze personal KPI performance, identifying areas for improvement and implementing adjustments to drive sales growth and exceed client expectations.
  • Support inventory preparation and execution, ensuring accurate stock levels and efficient stockroom management.
  • Collaborate with colleagues to maintain a positive and productive work environment.

Requirements:

  • Previous experience in luxury retail, with a proven track record of successful sales generation and client relationship building.
  • Results-driven and customer-focused, with strong communication and interpersonal skills.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Proficient in MS Word, Excel, and Outlook, with ability to learn new systems and technologies.

Moncler Spa offers a competitive salary range of $18.00 to $22.00 per hour, commensurate with experience and qualifications. We are an equal opportunities employer and welcome applications from diverse candidates.



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