Customer Experience Coordinator

1 week ago


Sunrise Manor, Nevada, United States Community Care Plan Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Experience Coordinator to join our team at Community Care Plan. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving issues, and ensuring that our members receive accurate and complete information.

Key Responsibilities
  • Respond to member inquiries, questions, and concerns in a timely and professional manner.
  • Resolve member complaints and issues in a fair and efficient manner.
  • Provide accurate and complete information to members regarding plan benefits, eligibility, and other related topics.
  • Work collaboratively with other departments to ensure seamless communication and resolution of member issues.
  • Maintain confidentiality and adhere to HIPAA guidelines.
Requirements
  • High school diploma or general education degree (GED)
  • Two to four years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of word processing software, spreadsheet software, internet software
  • Epic software (preferred)
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion.



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