Sales Team Leader

2 weeks ago

New York, New York, United States Starry Full time
Job Overview

About Starry:

Starry is a dynamic internet service provider committed to fostering an inclusive workplace. We embrace diversity and welcome individuals from various backgrounds to contribute their insights and experiences. At Starry, you will uncover numerous career paths and opportunities that arise from connecting individuals to the vast potential of the internet.

Our mission is twofold: we aim to simplify, clarify, and enhance the internet access experience while extending this service to underserved communities globally. We pursue our goals through innovative wireless technology, exceptional customer service, and a culture that values creativity and intellectual exploration.

Position Summary:

We are in search of a driven and enthusiastic Field Sales Supervisor who possesses a knack for inspiring teams, generating enthusiasm, and nurturing the skills of new sales recruits. This leadership role entails overseeing the daily functions of a designated Subscriber Sales team, responsible for marketing internet services to residents within our residential portfolio, with a focus on expanding revenue and customer base in the New York City area.

Key Responsibilities:

  • Achieve and surpass weekly and monthly revenue and subscriber targets for the assigned territory while ensuring the team meets similar objectives.
  • Identify, source, and participate in potential subscriber acquisition initiatives (including door-to-door outreach, in-building events, and lead generation) to fulfill personal sales and revenue targets.
  • Complete administrative responsibilities related to tracking sales activities and ensure team compliance with these tasks.
  • Allocate approximately 70% of work to field activities and 30% to office responsibilities.
  • Assist in the recruitment, hiring, and training of Subscriber Sales personnel in collaboration with market leadership.
  • Establish clear expectations and hold team members accountable for meeting activity and sales standards consistently and fairly.
  • Identify knowledge gaps within the Subscriber Sales team and create plans to address these deficiencies.
  • Collaborate with leaders from Marketing, Subscriber Services, and Customer Success to achieve business objectives.
  • Oversee the payroll process and ensure timely and accurate approval of commission payments.
  • Address employee relations matters, including performance evaluations, coaching, and training.
  • Perform additional duties as assigned by market leadership.

Qualifications:

  • Minimum of 2 years in Outside Sales or a related field.
  • Strong project management capabilities with the ability to prioritize multiple tasks in a fast-paced setting.
  • Expertise in leading, guiding, and developing Subscriber Sales personnel.
  • In-depth understanding of Starry's product offerings and value proposition in the New York City market.
  • Maintain current knowledge of the marketplace, including competitors, while fostering positive professional relationships.
  • Exceptional communication, interpersonal, and organizational skills.
  • Proficient technical and computer skills.
  • Willingness to travel to assigned territories and company facilities using reliable transportation.
  • Ability to work outdoors for extended periods in various weather conditions.
  • Familiarity with various consumer and commercial communication devices and software applications.
  • Availability to work non-traditional hours, including evenings and weekends.
  • Accurate documentation skills.

Work Environment:

  • Combination of field and office settings.
  • Exposure to outdoor conditions, including inclement weather.
  • Travel required throughout the metropolitan area.

Compensation includes a base salary of $65,000 plus uncapped commission, with final salary determined by experience, education, and training.

Benefits:

At Starry, we value hard work and prioritize the well-being of our employees.

All full-time employees receive:

  • Generous employer contributions towards health, dental, vision, AD&D, and life insurance plans, along with access to a 401(k) retirement plan.
  • 12 weeks of fully paid parental leave for new parents after six months of continuous employment.

We are committed to ensuring a positive work environment for all employees.

In compliance with federal law, all hires will be required to verify identity and eligibility to work in the United States.

Disclaimer: This job description is not intended to be a comprehensive list of all duties and responsibilities associated with the position.

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