Customer Service Representative

2 weeks ago

Beecher, Illinois, United States ITW Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and building strong relationships with them.

Key Responsibilities:
  • Provide best-in-class customer service to customers via email and phone.
  • Build strong and meaningful relationships with customers, understanding their needs and ensuring their satisfaction.
  • Partner with logistics, quality control, manufacturing, and purchasing departments to ensure product availability.
  • Resolve customer complaints and inquiries in a timely and professional manner.
  • Collaborate with other departments, including sales and marketing, to resolve customer issues and identify opportunities to improve the customer experience.
  • Continuously strive to improve customer service processes and procedures.
  • Manage inbound calls to assist customers and sales teams with product, delivery, and account assistance.
  • Efficient and accurate entry of orders into our system.
  • Work effectively through email, quotes, and product recommendations.
  • Process invoices for shipped orders.
Requirements:
  • High school diploma or GED equivalent required.
  • Post-secondary education preferred.
  • A minimum of 2 years of experience in customer service required, preferably with data entry.
  • Excellent verbal, written, and interpersonal communication skills with internal and external customers.
  • Able to build and maintain strong relationships with internal and external customers. Must be a team player.
  • Ability to make sound, customer-oriented decisions in a fast-paced environment.
  • Demonstrated ability to multi-task with a high level of attention to detail while using multiple computer-based systems.
  • Comfortable working within remote teams including reporting to an off-site Customer Service Supervisor.
  • A positive and enthusiastic attitude. Be self-motivated, with a desire to help the customer find the welding solution that is right for them.

We are an equal opportunity employer and value diversity in our workplace. We are committed to creating a workplace where everyone can develop their careers and perform to their full potential.

  • Customer Service Representative

    3 days ago

    Beecher, Illinois, United States ITW Full time

    Job Title: Customer Service SpecialistCompany DescriptionITW Welding is a leading provider of welding solutions, offering a comprehensive portfolio of products and services that cater to the needs of various industries. Our company is committed to delivering high-quality products and exceptional customer service, ensuring that our customers receive the best...

  • International Customer Service Representative

    2 weeks ago

    Beecher, Illinois, United States ITW Welding Full time

    Job Title: International Customer Service SpecialistAre you a customer service professional looking for a challenging role that requires strong communication and problem-solving skills? Do you have experience working with international customers and navigating complex logistics?Job Summary:The International Customer Service Specialist will be responsible for...

  • International Customer Service Representative

    1 day ago

    Beecher, Illinois, United States ITW Full time

    Job Title: International Customer Service SpecialistCompany DescriptionITW Welding is a leading provider of welding solutions, with a portfolio of best-in-class brands that work together to deliver premium performance. Our businesses operate globally, with a strong presence in North America, Europe, and Asia.Job SummaryWe are seeking an International...

  • International Customer Service Representative

    3 weeks ago

    Beecher, Illinois, United States ITW Full time

    Job Title: International Customer Service SpecialistITW is seeking a highly motivated and customer-focused International Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our international customers, ensuring their satisfaction, and building strong...

  • International Customer Service Specialist

    3 weeks ago

    Beecher, Illinois, United States ITW Welding Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused International Customer Service Specialist to join our team at ITW Welding. As a key member of our customer service team, you will be responsible for providing exceptional service to our international customers, ensuring their satisfaction, and building strong relationships with internal...

  • Client Support Specialist

    4 weeks ago

    Beecher, Illinois, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer interactions and provide exceptional service. This role is essential in ensuring customer satisfaction and maintaining our high standards of service.Key ResponsibilitiesAssist customers with inquiries and provide accurate information regarding products and...

  • Client Support Specialist

    1 month ago

    Beecher, Illinois, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer experience at Circle K Stores, Inc. This role is essential in providing exceptional service and support to our valued customers.Key ResponsibilitiesAssist customers with inquiries and provide accurate information.Handle customer complaints with professionalism...

  • Client Support Specialist

    1 month ago

    Beecher, Illinois, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer interactions and provide exceptional service. This role is crucial in ensuring customer satisfaction and fostering a positive experience.Key ResponsibilitiesAssist customers with inquiries and provide solutions to their needs.Maintain a friendly and...

  • Senior Portfolio Manager

    2 weeks ago

    Beecher, Illinois, United States Midland States Bank Full time

    Job SummaryWe are seeking a highly skilled Commercial Portfolio Manager to join our team at Midland States Bank. As a key member of our commercial banking team, you will be responsible for managing a portfolio of commercial clients and loans, identifying credit risks, and making sound credit decisions.Key ResponsibilitiesManage a portfolio of commercial...

  • Senior Portfolio Manager

    3 weeks ago

    Beecher, Illinois, United States Midland States Bank Full time

    Job SummaryWe are seeking a highly skilled Senior Portfolio Manager to join our team at Midland States Bank. As a key member of our Commercial Lending team, you will be responsible for managing a portfolio of commercial clients and loans, identifying credit risks, and making sound credit decisions.Key ResponsibilitiesManage a portfolio of commercial clients...

  • Telepharmacy Technician

    1 week ago

    Beecher, Illinois, United States CVS Full time

    Job SummaryThe Telepharmacy Technician is a critical role in our CVS Telepharmacy Remote Dispensing Pharmacy locations. As a key member of our team, you will be responsible for ensuring the smooth operation of our pharmacies, providing exceptional customer service, and working closely with our pharmacists and other healthcare professionals to deliver...

  • Restaurant Operations Manager

    6 days ago

    Beecher, Illinois, United States McDonald's Full time

    About the JobWe are seeking a highly skilled and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for running a profitable restaurant and ensuring that it meets McDonald's critical customer standards of Quality, Service, and Cleanliness.Key ResponsibilitiesDevelop and implement strategies to drive sales...

  • Telepharmacy Technician

    2 days ago

    Beecher, Illinois, United States CVS Full time

    Job SummaryThe Telepharmacy Technician is a critical role within our CVS Pharmacy team, responsible for ensuring the smooth operation of our Telepharmacy Remote Dispensing Pharmacy locations. As a key member of our team, you will work closely with our Super Pharmacy Technician, Technician, Customer Service, Pharmacy, and Store Manager to provide exceptional...

  • Senior Portfolio Manager

    3 weeks ago

    Beecher, Illinois, United States Midland States Bank Full time

    Job SummaryWe are seeking a highly skilled Senior Portfolio Manager to join our team at Midland States Bank. As a key member of our Commercial Lending team, you will be responsible for managing a portfolio of commercial clients and loans, identifying credit risks, and making sound credit decisions.Key ResponsibilitiesPortfolio Management: Manage a portfolio...

  • Insurance Sales Consultant

    4 weeks ago

    Beecher, Illinois, United States Joshua Baumgartner - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:We are on the lookout for dynamic individuals who are driven by success and possess a strong sales acumen. This role is designed for those who aspire to cultivate their entrepreneurial spirit while building a fulfilling career in the insurance sector.At Joshua Baumgartner - State Farm Agent, we are eager to find a competitive...

  • Restaurant Operations Manager

    4 weeks ago

    Beecher, Illinois, United States McDonald's Full time

    About the JobJob Summary: We are seeking a highly skilled and experienced General Manager to lead our restaurant team and drive business growth.Key Responsibilities:Run a profitable restaurant and ensure it meets McDonald's critical customer standards of Quality, Service, and Cleanliness.Work with the leader to set restaurant goals and create a plan to...

  • Administrative Coordinator

    4 weeks ago

    Beecher, Illinois, United States Equity LifeStyle Properties Full time

    Job Summary: The Administrative Assistant plays a vital role in maintaining the smooth operation of our properties and delivering exceptional service to our guests and residents. As a key member of our team, you will be responsible for providing administrative support to our management team and ensuring that all aspects of our operations run efficiently. Key...

  • Administrative Support Specialist

    2 weeks ago

    Beecher, Illinois, United States Equity LifeStyle Properties, Inc. Full time

    Administrative Assistant Job Description **About the Role** We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Equity LifeStyle Properties, Inc. As an Administrative Assistant, you will play a critical role in maintaining property operations and providing exceptional service to our guests and...

  • Investment Advisor

    2 weeks ago

    Beecher, Illinois, United States Cetera Investment Services LLC Full time

    About the RoleCetera Investment Services LLC is seeking a highly skilled and experienced Investment Advisor to join our team. As an Investment Advisor, you will be responsible for providing expert investment guidance to our clients, helping them achieve their financial goals and objectives.Key ResponsibilitiesAssess the financial and wealth management needs...

  • Insurance Sales Consultant

    1 month ago

    Beecher, Illinois, United States Joshua Baumgartner - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:We are on the lookout for dynamic individuals who are driven by success and possess a strong sales acumen. This is a fantastic opportunity to embark on a fulfilling career path within the insurance sector.At Joshua Baumgartner - State Farm Agent, we aim to cultivate talent that aspires to achieve remarkable success and eventually...