Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Booz Allen Hamilton. As a Technical Support Specialist, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our systems.
Key Responsibilities- Provide technical support to clients via phone, email, and in-person interactions
- Analyze and diagnose technical issues to identify root causes and develop effective solutions
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with industry trends and emerging technologies
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in technical support or related field
- Strong knowledge of Windows and Linux operating systems
- Ability to administer application, user, and systems accounts
- CompTIA Security+ or DoD 8570 IAT Level II Certification
- Experience working with virtualization technology
- Experience working in SAPF/SCIF environments
- Experience using Splunk, ACAS, DISA STIGs
- Knowledge of networking devices and configuration
At Booz Allen Hamilton, we offer a comprehensive benefits package, including health, life, disability, and retirement benefits, as well as paid leave, professional development opportunities, and a competitive salary.
Work EnvironmentWe are a flexible and collaborative work environment, with opportunities to work remotely and in-person. Our team is committed to delivering exceptional results and making a positive impact on our clients and communities.
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