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Technical Support Specialist

2 months ago

WrightPatterson Air Force Base, United States Booz Allen Hamilton Full time

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our team at Booz Allen Hamilton. As a Technical Support Engineer, you will be responsible for providing technical support to our clients, identifying and resolving technical issues, and collaborating with cross-functional teams to deliver high-quality solutions.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote access
  • Identify and resolve technical issues related to hardware, software, and network configurations
  • Collaborate with cross-functional teams to deliver high-quality solutions
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or related field
  • Strong knowledge of Windows and Linux operating systems
  • Ability to analyze and troubleshoot complex technical issues
  • Excellent communication and problem-solving skills

Preferred Qualifications:

  • CompTIA Security+ or DoD 8570 IAT Level II Certification
  • Experience with virtualization technology and SAPF/SCIF environments
  • Knowledge of networking devices and configuration

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.