Customer Care Specialist Intern
5 days ago
We are seeking a highly motivated and detail-oriented Customer Care Specialist Intern to join our team at Elo Touch Solutions. As a Customer Care Specialist Intern, you will play a critical role in providing exceptional customer service and support to our customers.
Key Responsibilities:
- Assist existing team members with customer care and RMA services inbox management
- Analyze communication volumes and create metrics around response time and issue resolution
- Research CRM tools to implement
- Provide support to the Customer Care organization with order entry and issue resolution
- Assist existing team to troubleshoot issues that may cause customer order delays
Requirements:
- Completion or working towards a bachelor's degree in business, communications, or related field from an accredited institution
- Previous experience in customer-facing internships or co-op positions is a plus
- Highly experienced with MS tools (SharePoint, Excel, PowerPoint, etc.)
- Experience with ERP systems (SAP, Oracle, JDE, MS Dynamics), Salesforce, or CRM software is a plus
What We Offer:
- A dynamic and fast-paced work environment
- The opportunity to work with a leading technology company
- A competitive salary and benefits package
About Elo Touch Solutions:
Elo Touch Solutions is a leading provider of touch screen solutions. We are committed to delivering exceptional customer service and support to our customers. Our team is passionate about delivering world-class customer care, and we are seeking like-minded individuals to join our team.
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