Front Desk Associate

7 days ago


Poughkeepsie, New York, United States free-classifieds-usa Full time

Job Summary:

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the Courtyard Poughkeepsie. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:

  • Process all guest check-ins by confirming reservations, verifying guest identity, and assigning rooms in accordance with property policies and procedures.
  • Operate the telephone switchboard station and respond to guest requests in a timely and professional manner.
  • Run daily reports to identify any special requests and ensure accuracy.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Count and secure bank, complete end-of-day activities, and maintain confidentiality of proprietary information.
  • Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, and thank guests with genuine appreciation.
  • Develop and maintain positive working relationships with colleagues and listen and respond appropriately to their concerns.

Requirements:

  • Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

About Us:

Marriott International is a global hospitality leader, committed to providing exceptional service and creating memorable experiences for our guests. We are an equal opportunity employer, dedicated to diversity and inclusion in the workplace.



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