Front Desk Associate
7 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the Courtyard Poughkeepsie. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Responsibilities:
- Process all guest check-ins by confirming reservations, verifying guest identity, and assigning rooms in accordance with property policies and procedures.
- Operate the telephone switchboard station and respond to guest requests in a timely and professional manner.
- Run daily reports to identify any special requests and ensure accuracy.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Count and secure bank, complete end-of-day activities, and maintain confidentiality of proprietary information.
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
- Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, and thank guests with genuine appreciation.
- Develop and maintain positive working relationships with colleagues and listen and respond appropriately to their concerns.
Requirements:
- Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
About Us:
Marriott International is a global hospitality leader, committed to providing exceptional service and creating memorable experiences for our guests. We are an equal opportunity employer, dedicated to diversity and inclusion in the workplace.
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