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5 days ago
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Vassar Brothers Medical Center. As a key member of our front desk team, you will be responsible for providing exceptional service to patients, families, and visitors, ensuring a positive and welcoming experience for all.
Key Responsibilities- Provide Exceptional Customer Service: Greet and direct visitors, provide information and guidance, and respond to customer inquiries in a timely and professional manner.
- Assist with Guest Needs: Offer assistance with wheelchair requests, provide general assistance, and accompany guests to their destinations as needed.
- Maintain a Safe and Attractive Environment: Take initiative to maintain a clean and safe environment within the facility and immediate property.
- Notify Security of Suspicious Activity: Notify security of any suspicious person or behavior, accident, or circumstance that may cause damage or injury.
- Handle Complaints: Handle complaints in real-time, channeling them to the appropriate staff and assisting in resolving conflicts.
- Provide Concierge Services: Offer assistance with guest complaints and concerns, maintaining knowledge of resources and service recovery procedures.
- Display a Caring and Courteous Attitude: Represent Vassar Brothers Medical Center in a positive manner to all persons, promoting a safe and efficient working environment.
- High School Diploma or Equivalent: Required.
- Customer Service Experience: Six months of customer service experience required.
- Basic Data Entry and Microsoft Office Skills: Basic data entry and Microsoft Office skills required.
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