Systems Support Specialist

1 month ago


Peoria, Illinois, United States Aleron Full time
Job Summary

We are seeking a highly skilled Systems Support Associate to join our team at Aleron. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Coordinate with customer IT departments to add copier devices to their networks for scanning
  • Add print drivers to customer networks
  • Set up customer email
  • Create accounting codes
  • Create file pathways for scanning to network locations
Requirements
  • Previous technical experience in networking and printing environments
  • Working knowledge of basic PC hardware and software
  • Network devices (hubs, switches, routers)
Preferred Qualifications
  • Able to demonstrate good organizational skills and prioritize work efficiently
  • Excellent written and verbal communication skills
  • Ability to interact with diverse customer populations
  • Ability to take responsibility for and ensure customer satisfaction
  • Professional problem-solving and analytical skills
  • Ability to project schedule needs and achieve on-time project completion
  • Ability to handle change under pressure
  • Strong negotiation skills
  • Competency in Microsoft Office
  • Ability to work efficiently without direct supervision
  • Excellent presentation skills
Equal Employment Opportunity

Aleron companies are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.



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