Service Manager

2 weeks ago


Fort Worth, Texas, United States Kairoi Management LLC Full time

Job Summary

As a Service Manager at Kairoi Management LLC, you will play a critical role in ensuring the exceptional living experience of our residents. This dynamic position requires a unique blend of servant leadership, problem-solving, and resident and vendor relations. Your expertise will guide the community's service team through daily maintenance tasks, community inspections, and upkeep, making you the ideal candidate for this role.

Key Responsibilities

• Train and supervise the community service team to ensure they are equipped to handle daily maintenance tasks and community inspections.
• Attend required training, safety programs, and staff meetings to stay up-to-date on industry best practices.
• Oversee the work of contracted vendors and contractors to ensure seamless execution of tasks.
• Ensure safe work practices and Kairoi best practices are followed by all service associates.
• Lead by example in completing service requests in a prompt, courteous, and efficient manner.
• Adhere to all Kairoi SOPs, O&M plans, and protocols set forth by the company.
• Collaborate closely with the Community Director for team updates, schedule changes, vendor, and inventory invoicing.

Requirements

• A minimum of 5+ years of experience in apartment home repairs, including general carpentry, basic plumbing, basic electrical knowledge, mechanical, and equipment repairs.
• Trade school, high school diploma, and bilingual (English/Spanish) preferred.
• EPA, HVAC, and CPO certifications or willingness to obtain them required.
• Knowledge of OSHA safety rules and regulations.
• Excellent customer service and a positive resident experience-focused mentality.
• Successful experience leading and managing service teams.

Benefits

Kairoi Management LLC offers a competitive compensation package, including hourly rates ranging from $30 to $33, as well as benefits such as health and wellness, retirement planning, paid leave, and discounts on travel, restaurants, gifts, and experiences.



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