Host/Hostess - Create Unforgettable Guest Experiences

5 days ago


Chicago, Illinois, United States HEI Hotels & Resorts Full time
About the Role

The Host/Hostess is the first point of contact for our guests, setting the tone for a memorable visit. As a key member of our front-of-house team, you will be responsible for creating a warm and welcoming atmosphere, ensuring that every guest feels valued and cared for.

Key Responsibilities
  • Guest Experience: Meet and greet guests, offer choice of seating, and escort them to their table, presenting menus and ensuring a seamless dining experience.
  • Logistics and Coordination: Maintain and update log books to coordinate communication between shifts and management, ensuring smooth operations and effective communication.
  • Dining Room Setup: Ensure the dining room is properly set up, including table settings, linens, and amenities, to create a welcoming ambiance.
  • Reservations and Special Functions: Receive and manage reservations, special requests, and functions, ensuring accurate records and timely execution.
  • Attendance and Availability: Comply with attendance rules and be available to work on a regular basis, ensuring adequate staffing and coverage.
  • Additional Duties: Perform other job-related duties as assigned, supporting the team and contributing to the success of the restaurant.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Hotel experience preferred, with a strong background in customer service and hospitality.
  • Skills: Excellent communication and interpersonal skills, with the ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy.
  • Physical Demands: Ability to stand and move throughout the front office, continuously performing essential job functions with or without reasonable accommodations.
  • Technical Skills: Ability to access and accurately input information using a moderately complex computer system.
  • Emergency Response: Ability to observe and detect signs of emergency situations, responding accordingly.
  • Relationship Building: Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Communication: Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits

HEI Hotels & Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.

  • Medical and Dental Programs: Competitive medical and dental programs through Anthem Blue Cross Blue Shield.
  • Vision Insurance: Vision insurance programs through EyeMed.
  • Vacation, Sick, and Holiday Programs: Available for you to rejuvenate with time off.
  • Pet Insurance: Pet insurance through the ASPCA.
  • Supplemental, Spousal, and Child Life Insurance: Available for added protection.
  • Short and Long-Term Disability Plans: Providing financial security in case of unexpected events.
  • 401(k) Savings Plan: With matching funds, helping you build a secure future.
  • 'YouDecide' and Hotel Room Discount Programs: Additional incentives for choosing HEI as your employer.


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