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Host/Hostess for Adorn Bar

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Chicago, Illinois, United States Four Seasons Hotels Limited Full time
About Four Seasons:

Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals who strive for excellence, continuously seeking to elevate our standards and treating each other with respect and kindness. Our staff worldwide crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury infused with genuine warmth. We understand that the key to delivering exceptional guest experiences lies in fostering a world-class employee experience and a positive company culture.

At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same respect we wish to receive. Whether interacting with colleagues, guests, or community members, we aim to create lasting impressions that enrich lives. This philosophy stems from our belief that life is more fulfilling when we connect authentically with those around us.

About the Location:
Our establishment is a dynamic center of culture, style, and energy, featuring our newly revamped restaurant that embodies iconic luxury, reimagined to reflect the spirit of Chicago through innovative cuisine, beverages, art, and music. Four Seasons Hotel Chicago is proud to be recognized among Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 sophisticated guest rooms and suites, alongside a luxurious spa. Located near prominent shopping and the city's business hub, Adorn Restaurant presents globally inspired dishes highlighting the Midwest's finest offerings. Adorn Bar features expertly crafted cocktails and a curated wine selection that invites conversation, all within a vibrant and welcoming atmosphere.

Position Overview

We are seeking a dedicated Host/Hostess for our Adorn Bar & Restaurant. This role is crucial to our team, focusing on delivering outstanding service and quality to our guests.

The ideal candidate will demonstrate exceptional attention to detail and a strong work ethic. Multitasking and prioritization skills are essential for success in this position. The Host/Hostess will ensure a positive experience for guests by managing the flow and ambiance of the Bar & Restaurant effectively.

Successful applicants will be team-oriented, comfortable with technology, and adaptable to various tasks to promote collaboration. Flexibility to work early mornings, evenings, weekends, and holidays is required.
  • Maintain the reception area and entrance, ensuring cleanliness and proper stocking.
  • Adhere to established uniform standards and guidelines.
  • Deliver exceptional guest service while maintaining a positive demeanor.
  • Complete all assigned duties as outlined in opening, afternoon, and closing checklists.
  • Distribute server slips and ensure timely updates to servers and management.
  • Review the blocking sheet to identify regular and VIP guests.
  • Utilize OpenTable for reservations, ensuring data accuracy.
  • Answer calls promptly to maximize seating capacity.
  • Accommodate regulars and concierge reservation requests.
  • Optimize table usage to enhance guest turnover.
  • Collaborate with concierges and other staff to elevate guest satisfaction.
  • Assume additional responsibilities related to reception operations.
  • Complete administrative tasks efficiently and accurately.
  • Update operational contact numbers as necessary.
  • Participate in training sessions to enhance knowledge and skills.
  • Provide ongoing feedback to management regarding guest satisfaction.
  • Be knowledgeable about emergency procedures and operational layout.
  • Perform any other tasks assigned by management.
Preferred Qualifications and Skills
  • Fluency in English, both verbal and written.
  • Proficiency in various electronic systems.
  • Passion for luxury hospitality service.
  • Strong attention to detail and problem-solving abilities.
  • Previous experience in a standalone restaurant or bar is highly preferred.
Note: Candidates must possess valid work authorization for the U.S.

Benefits of Working at Four Seasons
  • Dynamic employee culture that encourages authenticity.
  • Comprehensive training and development programs to refine your skills.
  • Competitive compensation and benefits, including medical, dental, vision, and retirement plans, along with paid time off and holiday pay.
  • 401(k) plan with employer matching.
  • Inclusive employee engagement and recognition events throughout the year.
  • Exclusive discounts and travel opportunities with Four Seasons.
  • Complimentary dry cleaning for uniforms and employee meals.
  • And much more.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.