Customer Service Representative

1 month ago


Green Bay, Wisconsin, United States Window Genie Full time

Job Opportunity

At Window Genie, a Neighborly company, we're dedicated to enhancing the look and value of homes in your community through various services. As a Customer Service Representative, you'll play a vital role in upholding our commitment to customer satisfaction and professionalism.

Key Responsibilities:

• Answer inbound phone calls and provide job estimates/quotes for services.

• Manage and enter all data into the point-of-sale system, demonstrating a willingness to specialize in our systems.

• Schedule and communicate all jobs, callbacks, delays, and estimates with customers and service professionals.

• Educate customers about service verticals, upsell opportunities, and follow up for all services.

• Make outbound service reminder phone calls to customers.

Requirements:

• Strong written and verbal communication skills.

• Detail-oriented with strong data entry skills.

• Professional personality and ability to work independently as a team player.

This is a flexible part-time position, requiring 20-30 hours per week, with days and hours negotiable between 7:30 am and 5:00 pm, Monday through Friday.



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